Accepted Insurance Plans

This section is a collection of resources, and are helpful tools of information to help you manage your medical bills. You will find answers to your questions in terms of how the billing process works. If you have any questions, please fill out the Contact Us form.

May I pay my bill using a credit card?
Yes, you may pay your bill with a credit card in person or over the telephone by calling our front office at (252) 215-2215.

How can I get a detailed copy of my bill?
Call us at (252) 215-2215 to speak to our billing specialist. We will send out a detailed bill the same day of your inquiry or simply stop by the front desk to pick your copy up.

What can I do to prepare for my visit and make payment decisions?
When making medical payment decisions, make sure you first know the total cost of your services. Additionally; it is good practice to contact your insurance company with the following inquiries:

• What your insurance will cover; orthotics, prosthetics, etc
• What you will owe out of pocket; what your deductible is and copayment will be
• Will you need pre-certification for items in reference of services to be received

What is a deductible? Coinsurance? A Copayment?
A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins to pay.

Coinsurance is the portion of your health care expenses not covered by your insurance. Coinsurance is usually a percentage figure, such as 10 or 20 percent.

For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your coinsurance might be 20 percent, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.

A copayment is a portion of a claim or medical expense that a member must pay out of pocket. It is usually a fixed amount.

Once you know these amounts, there are a number of ways to pay your bill:

• If you owe a deductible or copayment; you will be asked to pay your portion of the bill at the time of service
• OPE will file claims with your insurance company
• If you are unable to make payment in full, please call us at (252) 215-2215 to speak with a financial counselor about your options

May I get an estimate of the charges associated with the treatment and services I expect to receive?
We can provide an average charge per procedure, which will give you an idea of what your cost may be. Actual charges will vary by patient specific needs.

Orthotics & Prosthetics East Inc. accepts most major medical insurances and is contracted with Medicare, Medicaid, BCBS, Medcost, Tricare, Workers' Compensation, and provides detailed financial counseling to our patients prior to ordering or fabrication any product.